Outbound Market Research Telephone Interviewer (Remote) job at Oldbury, West Midlands (County) Full Time

Major Recruitment are currently recruiting for experienced Outbound Market Research Interviewers / Telemarketers to work from home, on an ongoing temporary basis, for one of the UKs largest independent research and analytics companies.

*Please note you must be based in the UK on a full time basis, to be considered for this position*

Hours of work – are between Monday to Friday 9:00am – 8:00pm, a total of eight hours shifts. For example 9am to 5pm or 12pm to 8pm, fliexibility is available.

Rate of pay – £12.71 ph plus commission based on performance, and time/attendance bonus (please note this position is paid monthly)

*Start Thursday 11th June 2026* Training starts Thursday and will finish Friday and will be 9.30am to 4.30pm.

The purpose of the role is to contact businesses to conduct a telephone interview, there and then where possible, or to arrange an appointment to call back at a more convenient time for them to participate. The interviews need to be conducted to the highest quality standards and to agreed daily targets.

*This is a high-volume outbound calling role!*

Please note you will be working from home, so you will need to have your own Windows laptop or desktop computer.

You will also need your own Direct USB headset, NOT a USB wireless and/or Bluetooth headset.

Main Duties

• Contact businesses to Conduct telephone interviews in accordance with quality standards

• High volume of outbound calls

• Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly.

• Supply project related feedback and observations to team manager

• Dealing with any problems/complaints that arise

• Working towards daily and weekly targets

• Building a strong rapport with the person you are speaking to.

• In addition to your normal duties, you may occasionally be required to undertake additional work necessary to meet the needs of the business, without additional remuneration.

Candidate Requirements

• Excellent communications skills

• The ability to build rapport quickly and engage with a respondent

• Literate and numerate

• Computer literate

• Excellent timekeeping and attendance

• Resilient self-motivated and target driven

• Strong work ethic

• Extremely organised

• Own Windows based laptop / computer

• Own Direct USB headset

Working From Home – Monday to Friday 9am till 5pm

Full time only

Monthly Pay – 12th of every month

£12.71ph plus bonus based on performance, as well as an extra bonus based on time keeping /attendance

Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.