Customer Service Executive job at Hemel Hempstead Industrial Estate, Hertfordshire Full Time NEW

Customer Development Executive
Salary: up to £29k (flexible depending on experience)
Location: Hybrid working
Job Type: Full-time

Join an innovative organisation operating within the digital services space, focused on delivering solutions that support long-term development and user engagement. We are looking for a driven Customer Development Executive to play a key role across sales, customer support, and marketing activity.

Day-to-day responsibilities:

• Carry out a mix of proactive and reactive outreach to identify and engage potential customers.
• Support new and existing users to ensure successful adoption and ongoing use of the company’s platform.
• Act as a key contact for customer queries via phone, video, and email.
• Troubleshoot and resolve first- and second-line technical issues.
• Assist with marketing activity to increase awareness and engagement.
• Required skills & experience:

• Strong communication skills across written, phone, and virtual channels.
• Self-motivated with a proactive approach and ability to take ownership of tasks.
• Comfortable learning new systems and technologies quickly.
• Well organised, able to manage multiple priorities.
• Collaborative mindset with the ability to work across teams.
• Full UK driving licence and access to a vehicle.

Benefits:

• Competitive salary with flexibility based on experience.
• Hybrid working pattern.
• Opportunity to join a growing organisation at an exciting stage.
• Supportive team environment.
• Pension and private medical cover.
• Regular team and social events.