Enterprise Customer Success Manager job at London Full Time

We’re partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.

This is an opportunity to take ownership of a portfolio of some of the company’s largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You’ll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.

Responsibilities

• Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
• Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
• Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.
• Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.
• Partner with sales teams to identify and support account growth opportunities within existing customers.

Essential Criteria

• 8+ years’ experience in Customer Success, Account Management or a customer-facing commercial role.
• Proven experience managing enterprise-level accounts within a SaaS environment.
• Strong track record of owning renewals, retention strategies and complex commercial negotiations.
• Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.
• Proficiency with Salesforce and excellent communication, presentation and relationship management skills.

Package

• £78,000 – £83,000 base salary.
• Fully remote position based in the UK or Ireland.
• Opportunity to work with globally recognised enterprise customers.
• High levels of autonomy, ownership and strategic influence.
• Collaborative international environment with strong career development opportunities.